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Dial won’t work in nest thermostat

Kpeter04
Community Member

The dial will no longer turn in my nest e learning , I can only click it but can’t adjust the temperature or find the code to add it to my wifi. Is this fixable or do I need to buy a new , non google thermostat ? 
thanks 

6 REPLIES 6

Anonymous
Not applicable

If you can't turn the ring, then you'll have to replace the display. Check the warranty of the device to see if Google can replace it.

MrVacca
Silver Product Expert
Silver Product Expert

@Kpeter04 - A factory reset might do the trick!

CoolingWizard
Platinum Product Expert
Platinum Product Expert

First of all, why did the nest loose it’s WiFi setup? Are you saying the ring rotates but he screen does not respond?

Ken, The AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner.
If my answer solved your problem, click Recommend this Answer below, and If it helped you, please give a Kudo.

Hi all,

 

I wanted to stop by and see how I could help, and thanks to everyone for the assistance.

 

@Kpeter04, I wanted to make sure that you'd seen their response. Could you please try this step? Tap and hold the thermostat screen for 10 seconds until it shuts down to restart.

 

Please let us know how it goes.

 

Best regards,

Mark

Jeff
Community Specialist
Community Specialist

Hi Kpeter04,

I just wanted to check in real fast to see if you saw the replies here and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

Jeff
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff