Discount code for nest thermostat

[Gersappe]

Hi, I have a second generation nest thermostat and when I go into the app, it tells me that it will no longer be supported October 25, 2025. And they also mentioned that a discount code was sent to my email To purchase a fourth generation nest but I have never received it.

[Derickf]

Hi @Gersappe,

Thank you for posting in the community. I’m sorry to hear that you didn’t receive the email about upgrading your current Nest Thermostat to a newer one with a promotion code. Don't worry, help is here.

The team would like to know more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Please feel free to post again if you have any other questions.

Regards,

Derick

[rustypole]

Hi @Derick,
Thanks for providing your response above.
I’m experiencing the same issue as @Gersappe  I have a Nest Learning Thermostat (1st Gen, 2011) and haven’t received the email with the upgrade offer or promo code.

I’ve completed the form as requested, please can you check to see if this has been received and processed accordingly?

Appreciate your help!

Best regards,

RustyPole

[Rodrigo6]

Hello derick I have the same problem with my thermostats, what can I do?

[Derickf]

Hello again,

We haven’t seen your form submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Best regards.

Derick.

[Gersappe]

I don’t have the form. Where can I find it?

[Tinyariana07]

Hi just sent my form for discount on gen 4 nest thermostat… 

[Gersappe]

Thanks a lot. I just submitted the form. One issue is that the thermostat was registered under another email, #. When I called nest, they said they verified it and would get back to me but never did. I even sent them pictures of the old thermostat etc. 

[Derickf]

Hey there!

Thanks for your reply. You will find the link to the form in the previous post. It's the blue text you can click on.

Please feel free to post again if you have any other questions.

Regards,

Derick

[m-edwards]

Submitted on behalf of my mother - pretty sure I will get a response that there is no account associated with the email I sent because I am doing this on her behalf. Google does not seem to want to keep elderly customers

[Patrickmartell6]

I have 2 thermometers I ordered one a while ago but my garage needs a thermostat. But I need the discount code for the garage one.