Display is frozen on a new installation

[CTVoss]

After installation, the display activated and then shut off. I reinstalled it and The display did not come on, just the electric eye sensor (blinking green). I pressed the dial but nothing displays. Any ideas? Thank you

[EdwardT]

Hi CTVoss,

Thanks for reaching out. A blinking green light near the top of your Nest thermostat’s display means that it’s updating the software, starting up, or restarting. Typically, this will only last a minute or two. If your thermostat is unresponsive for more than 15 minutes, it may have frozen during the update. Please try the steps below:

• Try to remove and reconnect the display. Pull it straight off the base. Make sure the pin connector is lined up correctly and push it back onto the base. You should hear a click to confirm it is properly seated.
• If reconnecting the display doesn't help, you can manually restart it.

Let us know how it goes.

Thanks,

Edward

[Jake]

Hey CTVoss,

I wanted to check in and see if you managed to see Edward's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hey CTVoss,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake