Display of my nest 3 is cyan?!?

[astrabg]

The display of my nest learning thermostat 3 become cyan. How to revert to standard colors or this is hardware issue. 
See the pictures below 

 

 

[David_K]

This isn't a hardware issue and is nothing to be concerned about. It means your thermostat is in cooling mode. If you turn the temperature up, you'll see the display colour change to orange.

[astrabg]

The thermostat controls a gas boiler. And in heating mode, the color remains cyan unfortunately

[David_K]

Then it could be that something isn't working quite right. You can run a test to check:

1. Press the thermostat to open the menu, then tap the Settings cog.
2. Go to Equipment. You'll see the wires that your thermostat has detected. 
3. Select Continue.
4. Next you'll see the system components that you can test. Select Test to begin testing.

[astrabg]

I will do it tomorrow. Meanwhile, there is only 12 volt direct current and wireless connection to the Heatlink 

[astrabg]

Europe model

[Paul_R]

Hi there! Have you managed to get to Equipment on the thermostat? Please send us a picture of what you can see there when you get to it.

[astrabg]

 the screenshot is from the Nest app. Tomorrow I'll be home and will send you from the thermostat

[Paul_R]

We'll need the one from the thermostat, so we'll wait for that picture. Until then, have a great day.

[astrabg]

Equipment page of Nest 

[OannaCG]

Thanks for the picture! I've sent you an email in order to investigate this better and to gather all the details we need securely, please check your inbox and fill out the form. Please let us know here once it's done. 

[AlexD]

Hi, I see you went through my colleagues email. I will reach out with further information over email soon.

[astrabg]

Noted. Thank you

[AlexD]

You're welcome. I'll stay in touch over email. If anything else comes up make sure to let me know either by replying here or to one of my emails. 

[OannaCG]

Hi there, just wanted to know if there's anything else we can assist you with. 

[astrabg]

You send me an email. Following this mail I have sent the requested information regarding my case, serial number and s.o. and till then no any feedback. I'm waiting to offer me an solution!

[OannaCG]

Please let us know if you sent a reply to our email with the short video of the thermostat turning the heating on and off by lowering and raising the temperature rotating the ring so we can log the color behavior. Because so far, we can't find any email with this. 

[UanaC]

Hi there! Just checking, did you manage to see the message from above?

[astrabg]

Yes I did

[AlexD]

I don't see any email going through. Just to check, you replied to the email you received on the 17th of Feb? Make sure that you use the reply, and don't create a new email and send it to the address.  

[OannaCG]

Hi there, just wanted to check if you managed to see the message above. 

[astrabg]

https://photos.app.goo.gl/8HenjErghAJZhxHLA 

[AlexD]

Thanks. I got the email with the link. I can't attach it to the case unfortunately due to the format. If possible see if you can send the file as an mp4, if possible, but I was able to view it. 

I will reach out soon over email with further details. 

[OannaCG]

Hi there, just checking in, did you manage to see the email from us? 

[UanaC]

Hi there! Since I haven't heard from you in a while, I'll have to close this thread for now. No worries, if you have any questions in the future, feel free to open a new one.

[astrabg]

Requested video

[AlexD]

Make sure to let us know once you reply to our email with the video so me or one of my colleagues can check it. 

[astrabg]

Requested video

[AlexD]

Did you reply to our email with the video? I can't see any video here or any reply to the email.