Thanks for the picture! I've sent you an email in order to investigate this better and to gather all the details we need securely, please check your inbox and fill out the form. Please let us know here once it's done.
Please let us know if you sent a reply to our email with the short video of the thermostat turning the heating on and off by lowering and raising the temperature rotating the ring so we can log the color behavior. Because so far, we can't find any email with this.