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Display will not remain attached to base

Duane3791
Community Member

My display will not stay connected to the base I have to constantly play with it to keep it connected and the slightest touch it will dislodge.

 

4 REPLIES 4

CoolingWizard
Platinum Product Expert
Platinum Product Expert

You need to double check the screws that are holding the base onto the wall. If the base is too close to the wall or in a hole, slight depression, it will not allow the base and the face to connect. In the past I have corrected this by putting a small little spacer basically a flat washer, behind the base against the wall when I screw it in to cause the base to sit a little farther away from the wall. This aloud my face to snap on and stay.

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@CoolingWizard, thanks for the help!

 

@Duane3791, how's it going with your Nest Thermostat? Still need our help?

 

Thanks,

Edward

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake