cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Don't buy a google thermostat

DGTK
Community Member

In my entire life, I only have had two google products:

google mini speaker:  after 7 months of use, it's dead. Spent hours on the phone call, and I finally received the replacement.

the google thermostat, I had a charging issue (search this issue in the forum, your will get lots of hits). The thermostat was down 4 am in the morning, with outside temperature -20 Celsius. Spent the two hours over the phone and was told it was the backplate causing the issue. So, 4 days later, I received the replacement backplate and used the USB to recharge the display unit. It worked for 2 days and again, it was down at 2 am on friday morning!!! The air vent was blowing cold air!!

I needed to get up, manually charge the thermostat for 3 hours! While waiting, it's freezing cold in the house. I have two kids, one is 5 and the other one is 6 months old!!!!!

I called them again, and the customer service over the phone tried to walkthrough the same troubleshooting process which I did a few days ago. I didn't bother and ask them to think, " ok, now, we know it's not backplate issue because I got the new one. Also, it's not the HVAC wire issue, because I installed my old thermostat back and it worked fine. So, the only issue seems now with the display unit, can you please just send me a replacement unit??"

That was finally agreed. but you know what, they can't send it now because they haven't recieved my old backplate yet. I then checked UPS tracking and told google the backplate was already received by google warehouse. 

After 10mins of hold, the customer service told me, yah, it's received but there is some information missing from their side, so, I have to wait for another 5 business days for the issue to resolve. What information is missing? they don't know and the warehouse wouldn't tell them. 

I told them I want to talk to a supervisor, and the reply is, the supervisor is too busy and I will receive a call in 24 hours!!!!

Google might be a good search engine, but don't buy their products!!! I will not

4 REPLIES 4

TimE
Community Member

I've got 3 Nest thermostats. They're crap. One can no longer see wifi after resets. One doesn't read the wiring correctly. No support from Nest. I've also got a Nest Protect smoke/carbon monoxide detector. I was going to buy more of those despite the price, but I can't justify it. Nest products are unreliable and unsupported.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. I'm sorry to hear about your experience. Please let us know more about what's happening. Are you getting any messages on your Nest Thermostat?  Also, please share the case number of your interaction with our team if you have one.

 

Thanks,

Edward

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Checking back in — we'd love to take a closer look at your concerns. Please provide the answers to Edward's queries above so we could investigate on them further. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba