E thermostat stuck on house icon during installation

[Dashton71]

I stopped my initial installation half way through, the thermostat had connected to the Wi-Fi but the next day when I tried to continue it is stuck with a house icon and will not open a menu. Now it will not connect to the Wi-Fi and shows the error code TD0004(4060) “cannot connect to Wi-Fi “

I have restarted everything, app, iPhone, Wi-Fi, power, all to no avail. Is there a way to factory reset without the menu?

[SoriaD_]

Hello @Dashton71 

Thanks for reaching out to our Nest Community. Don't worry; I'm here to help you with your Nest Thermostat mired during the set up.

To answer your questions, yes, you can try the following steps to perform a restart on your unit:

1. Press and hold the thermostat ring down until the display turns off.
2. Release the ring and then press it once to begin startup again.

Note: Please make sure if your Nest Thermostat is connected properly to the base and in the same way the wires are properly connected in each port.

Feel free to keep us posting; in case the situation persists, I'm here to find a solution for you.

Best Regards,

Douglas.

[Dashton71]

Thanks for your reply but the thermostat was unresponsive. I have spoke to nest support and they are sending a replacement unit. 

[SoriaD_]

Hi @Dashton71 

Thanks for your reply. We apologize for all the inconvenience. 

I'm happy to listen to the solution for this situation. Do not hesitate to continue posting to us if you have any other questions; we are happy to help you.

Best regards,

Douglas.