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E2 wiring report no power wires

Jessicapperalta
Community Member

The power of thermostat is off and is not working at all 

3 REPLIES 3

Jessicapperalta
Community Member

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Hello Jessicapperalta,

 

Thanks for reaching out, and I'm sorry for the late response. I'd be happy to take a look at this for you.

First, check if there's a power source issue—ensure it's properly connected. Then, gather the power readings in your thermostat's Technical Info settings. This would help us check the voltage it receives from your HVAC system. Also, can you share with us a photo of its actual wiring setup on its base?

I'll look forward to your response.

Regards,
Mark