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E73 wiring report

Ykasaean
Community Member

We got the e73 report a couple of weeks ago and contacted nest support. They said the issue was with the back plate and sent a new one. It worked fine for the first week or two. Now we are getting the same e73 wiring report? What is the problem? Obviously it wasn’t an issue with just the back plate. Is it just a faulty thermostat? We’ve only had it a little over a year.

5 REPLIES 5

JenniferV
Community Specialist
Community Specialist

Hi Ykasaean,

 

Thanks for reaching out and I'm sorry to hear that you're still having an issue with your Nest thermostat. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

 

Thanks,

Jennifer

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in — have you had the chance to fill out the form?

 

Best, 

Melba

Ykasaean
Community Member

Thanks for checking. Finally got someone at the company to help! So far so good but keeping my fingers crossed.

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Awesome — glad to hear that! We'll go ahead and keep this thread open for a few days for us to have it further observed. Feel free to let us know should there be any further questions we can be of help. 

 

Cheers, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba