Excitement to Frustration

[Shak]

Hi there

I’ve just had a NEST 3rd Gen Learning installed; combo boiler- all connected, lights on etc but when I ran the test to heat the radiators the boiler is not catching at all. I’ve restarted and reset it with no change. And now I’ve realised that unless I have the thermostat set to ON manually the boiler is switching off and so I can’t get hot water. The thermostat is not set to control the water as it’s gas and heats only when the taps are turned on. Any advice?

thanks

[Jeff]

Hey Shak,

Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far or have been able to find any additional information. If you still need help, let me know and I'll be happy to work on this with you.
 

Thanks,

Jeff

[AlexD]

Hi, I wanted to check in. Do you still need assistance? If so, make sure to let me know. 

[george_t]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.