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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3990 Views
  • 0 replies
  • 5 kudos

W2 for Heat Pump Balance

I had a previous post which has got stale. "Is W2 an input to nest or an ouput?" (missing the 't')Jake reached out to see if everything was solved - and I did not respond in time.I will not repeat that post here - because there was a LOT - and it not...

Faulty Heat Link replacement in Northern Ireland

Hi thereMy Heat Link has gone faulty and after contacting Nest support they have sent me case number and a link to their service partner Boxt to have a free replacement fitted.However when i try to book through Boxt there are only options for Gas or ...

Nest thermostat won't turn on

After charging our thermostat, we attached it to the base and it keeps asking us to remove and re attach. After that didn't work we reset it but pressing it for ten seconds and releasing then turning it back on. Still reads the same error. Remove and...

Nest Thermostat - Taco 502, going through batteries

Just wanted to check to see if I've got this right. It's been working, but the thermostat went through the backup batteries in like a month. Installed new thermostat wire (ignore the green/yellow, those are extra and not connected), to run a C-wire. ...

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GEHobbit by Community Member
  • 902 Views
  • 10 replies
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How Bi-ernegy mode is working

I have a heat pump with a gaz furnace. My Nest thermostats learning is set to Dual Fuel. My lockout temperature is -12c. So when it under -12c just the gaz will be use.My Question is: Over -12c, how the thermostats will manage the heat stage? Is it j...

NickP1 by Community Member
  • 355 Views
  • 5 replies
  • 0 kudos

Google - worst customer service - stay away

I can not begin to describe my disappointment with Google Nest products. Entering the game of devices that are required to keep us safe and secure (thermostats, smoke detectors, cameras, etc), without standing by their products is sad - and should be...

Nest on heat.

Why does one of my units show auxiliary heat instead of just heat. Also how do I hold a temperature for more than 24 hours

petezcar by Community Member
  • 332 Views
  • 6 replies
  • 0 kudos
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