Nest set at 70 but thermostat wont go lower than 76 after several hours

[rgaila]

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Original Poster: Gaby Martinez 1774 

Because of a bad storm my Google nest got disconnected from the router (we lost internet etc) I restarted the nest, set the temperature to 70 degrees but the nest said 80, then 79, the eventually went down to 76 but after 10 hours and hasn't moved from there, we re sete again and still nothing,

[rgaila]

Hey Gaby,

Having your thermostat not work as intended is not ideal, and I am sorry you are running into this. Let's see if we can isolate the issue, and ensure the system is working properly. Do you mind me asking if you are seeing any delay messages such as "time to cool/heat"? I did find an article with some troubleshooting steps that may be of use. Please let me know if that helps.

-From Jake K, Community Specialist.

[Jmduvall1s]

I’m having the same issue. Did you find a fix?

[Jake]

Hey Jmduvall1s,

I wanted to follow up and see I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Jake's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Jake.

Regards,
Ryan 
 

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,
Ryan