I have an non-migrated Nest account. The nest app accepts my username & password which are correct. However, I recently got a new iPhone & phone number with Verizon. My nest account has my former cell phone # associated with the 2 step authentication process. Which I can’t do because I can’t even migrate the account now because I have to 2 step authenticate going through that process as well.
Google Nest's recommendation for non-migrated Nest accounts is: "If you plan to get a new phone number and stop using your old one, you should turn off 2-step verification before you deactivate your old line. Then you can turn 2- step notification back on with your new number." (https://support.google.com/googlenest/answer/9295081?hl=en#zippy=%2Cchange-your-phone-number).
Ive not logged into this account for a while but have cameras and thermostat linked. i know my password but the 2FA is being sent to the wrong number. how do i get around this?
I wanted to follow up and see I could be of any help. I found an article with more details. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
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