[FINAL NOTICE] Nest app support for your Nest Learning Thermostat (1st/2nd gen) ends Oct 25

[klbrowning5]

When I go to purchase the Gen4 Nest thermostat with the promo code from my email it shows in my cart but says I already used my discount code. I did not make the purchase to upgrade because it says I already used my code. I did not used the code and make the purchase and wondering if you can help with that.

Thank You, Kevin Browning

[myemail876]

Let me know when you get it sorted....I am having the same issue

[Middle-Road]

Why would anyone buy a new Google Nest Thermostat (or any Google device) knowing Google REMOVES smartphone functionality (Turns into a Pumpkin)  when support upgrades end.   

I can understand stopping software upgrades,  but nobody should buy one of these expensive thermostats knowing how Google removing functionality at end of support. 

[Bobbonds]

I’m trying to take advantage of the discount offer for my new Google nest thermostat generation for the order is being rejected. How can I get this order filled? I have three of these in my home. How many am I allowed to purchase our P discount rate

[ByronP]

Hi Folks,

Thank you for reaching out to the community. I see you’re having trouble redeeming the promo code to purchase the Nest Learning Thermostat 4th Gen. I’m here to help.

To provide better assistance, please answer the following questions:

• Are you using a Google account or a Legacy Nest account to manage your devices?
• What type of Nest Thermostats do you currently own? (Here is a helpful article to identify the model of Nest Thermostat).
• How many Nest Thermostat devices do you have in total?
• How many structures are listed in your Google Home app or Nest app?
• For how long have your thermostats been active (i.e., connected and reporting)?
• What is the exact error message that you received when attempting to redeem the code?

Please keep me posted on your findings.

Regards,

Byron

[Bobbonds]

Hi

i use legacy nest app to control

i have 3 thermostats

theycare 1st and 2nd generation

will I get an offer code?

thank you

[ByronP]

Hi Bobbonds,

Thank you for your reply. I appreciate the detailed information.

The team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Regards,

Byron

[Bobbonds]

There is no error when I click the offer it said quantity 1 when I tried to changed to three using up arrow nothing happened

then I tried to purchase 1 and it wouldn’t process