Family member in my Home Account

[Hugo001]

I just got the Google Nest thermostat, everything works fine from my phone but when I try to include a family member to my home account the person receives the mail notification and when when accepted it shows a message “Cannot join family”

Please help!!

 Thanks 

[MelbaDT]

Hey Hugo001, 

Sorry to hear about this but thanks for reaching out. 

I want to confirm some details of your Nest account as well as the person you're adding as a member of your household. Is your Nest account ending in @Gmail.com? Same goes to the email address that you've sent an invitation to, does it also have an @Gmail.com domain? If one of them does not, I'm afraid you'd get this message you've posted. They both need to Gmail accounts without any added restrictions. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — still need help with this?

Best, 

Melba

[Hugo001]

Thanks Melba,

Yes, both (my wife and daughter) email accounts are  gmail accounts but are not able to see our home.

 Thanks 

[MelbaDT]

Hi Hugo001, 

Got it. How about your email address? Is it also a personal Gmail account ending in @Gmail.com domain?

Best, 

Melba

[MelbaDT]

Hey there, 

How's everything going? Let me know if you still need us. 

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba