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Faulty Google nest

Neil1980
Community Member

Hi. 

Our went off today and after consulting an electrician it looks like the 'Heat link' has completely died even though there is mains power to it. I have been told that I will have to purchase another. The product was bought 18 months ago and has obviously hasn't been used much in the summer. Can you let me know if/how I can get a replacement? It was purchased through a plumber as part of a new boiler system and so I haven't got a receipt from a supplier. Thanks, Neil 

 

3 REPLIES 3

AnaM
Community Specialist
Community Specialist

Hey @Neil1980,

 

I'm sorry to hear about this, but I'm here to help. Do you have a diagnostic report from the electrician?

 

AlexD
Community Specialist
Community Specialist

Hi, I wanted to check in. Do you need any further assistance with your thermostat?

 

If so, make sure to let me know.

AlexD
Community Specialist
Community Specialist

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.