Faulty heatlink

[Jjmack]

Thermostat working (picking up movement and room temperature) but won’t connect to heat link. 
manual button won’t work

no lights at all

no issue with fuses 

been checked by electrician - he says unit completely dead 

How can I get new one, it’s approximately 15 months since fitting and was great till now

[AnaM]

Hey @Jjmack,

I'm sorry to hear about this issue, but I'll do my best to help you out. Please answer the following questions:

1. What type of Nest thermostat do you have?
2. When was it installed?
3. Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
4. Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
5. Are you seeing any wiring report or error on the thermostat and/or the app?
6. Have you had any recent power cuts in your area? If yes, has the power been restored?
7. Have you recently had service or maintenance on your electrical, plumbing, or heating system?
8. Have you tried any troubleshooting steps before contacting us?

Also please confirm the boiler has power, it should have a LED or display that turns on.

If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power off to the Heat Link for a few minutes and then turn it back on. See if it has any reaction when you press the button on it after.

[AnaM]

Hey there,

Just checking, do you still need help?

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.