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Faulty thermostat returned. No action

stacyL
Community Member

RMA891281############0

Followed process to return faulty device. Sent via UPS. No action, no reply. It's  been more than 2 weeks...!!??

9 REPLIES 9

johnCNA
Bronze
Bronze

You should be using the Google support site for this, not the user community.

https://support.google.com/googlenest/gethelp

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Thanks for answering @jonhCNA. I'll take over this thread moving forward. 

 

@stacyL, sorry to hear about what happened. I want to dig deeper into this — could you provide the case id of your interaction with our support team so I can have it reviewed? 

 

Best, 

Melba

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

stacyL
Community Member

 RMA891281############0

Followed process to return faulty device. Sent via UPS. No action, no reply. It's  been more than 2 weeks...!!??

David_K
Platinum Product Expert
Platinum Product Expert

Sorry to hear about this. I've shared this with the Google Nest community team, who can check on possible options and next steps.

stacyL
Community Member

Thx David.

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Thanks for sharing, davidking. 

 

@stacyL, I've replied to your duplicate post. Please provide the needed information there so I can dig deeper into it. We'll also work on this on that other thread moving forward. 

 

Best, 

Melba

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to check in, and see if anyone is still in need of any help. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake