01-14-2022 06:54 AM
RMA891281############0
Followed process to return faulty device. Sent via UPS. No action, no reply. It's been more than 2 weeks...!!??
01-14-2022 07:12 PM
You should be using the Google support site for this, not the user community.
01-14-2022 10:07 PM
Hey folks,
Thanks for answering @jonhCNA. I'll take over this thread moving forward.
@stacyL, sorry to hear about what happened. I want to dig deeper into this — could you provide the case id of your interaction with our support team so I can have it reviewed?
Best,
Melba
01-18-2022 11:45 AM
Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.
Best regards,
Garrett DS
01-14-2022 06:52 AM
RMA891281############0
Followed process to return faulty device. Sent via UPS. No action, no reply. It's been more than 2 weeks...!!??
01-16-2022 06:21 AM
Sorry to hear about this. I've shared this with the Google Nest community team, who can check on possible options and next steps.
01-16-2022 11:28 AM
Thx David.
01-17-2022 09:03 PM
Hey folks,
Thanks for sharing, davidking.
@stacyL, I've replied to your duplicate post. Please provide the needed information there so I can dig deeper into it. We'll also work on this on that other thread moving forward.
Best,
Melba
01-21-2022 10:27 AM
Hey all,
I wanted to check in, and see if anyone is still in need of any help. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake
01-24-2022 10:34 AM
Hey all,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake