Fitting a new Nest display

[ClaireL]

Hello. Support has sent me a new display unit to attach to the existing unit. Will I have to reset anything in my app or get a new entry key? Thanks

[ClaireL]

Nest thermostat 

[Markjosephp]

Hello ClaireL,

Thank you for taking the time to let us know about your inquiry. I'd love to help.

We'd suggest resetting your faulty unit to its default settings before sending it back to us to clear your account information. So once you've connected the new display to the base, you may need to add it as a new device and complete the setup in the app.

Please take a look at this article and let us know if you need more help.

Regards,

Mark

[Markjosephp]

Hey there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Markjosephp]

Hi ClaireL,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Thanks,

Mark