Follow Up on Nest Thermostat

[Farinaz]

Hi there,

I'm following up on my previous correspondence with your team.

I had an issue with getting my thermostat connected to the wifi and Nest app. We tried different solutions but it did not work. A case has been opened for me and the issue has been escalated to the upper support team. I was supposed to hear back from them but haven't received anything. 

I was wondering if I could get an update on my file.

Thanks,

Farinaz

[EdwardT]

Hi Farinaz,

Thanks for reaching out. I'm sorry to hear about your experience. Could you share the case number of your interaction with our team so we could take a closer look?

Thanks,

Edward

[Farinaz]

Hi Edward,

I don't have any case number. No one gave it to me. They just told me that a case has been open and my issue has been escalated to upper support team.

Thanks,

Farinaz

[EdwardT]

Hi Farinaz,

Thanks for the response. Have you received an email from our team yet? The case number should be included on the email.

Thanks,

Edward

[Farinaz]

Hi Edward,

No I didn't. They just told me to look for an email from the upper support team.

[EdwardT]

Hi Farinaz,

Thanks for the update. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[EdwardT]

Hi Farinaz,

I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist you.

Thanks,

Edward

[EdwardT]

Hi Farinaz,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
 

Thanks,

Edward

[EdwardT]

Hi Farinaz,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward