cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Forced Migration and can no longer communicate with thermostats.

Ctylaw
Community Member

Forced Migration and can no longer communicate with thermostats.

2 REPLIES 2

Ctylaw
Community Member

What a waste of my time……..

SoriaD_
Community Specialist
Community Specialist

Hello @Ctylaw 

 

Thanks for reaching out to our Nest Community. Apologize for all the inconvenience with this forced migration on your Nest app; don't worry, I'm here to help you with that.

 

I completely understand your situation. Let me give you a hand. To start, let me ask you:

  • Is the software for the cellphone recently updated?
  • Did you try to enter your app with another device? 
  • Is your app completely updated?
  • Do you see a specific error code when this happens?

 

Feel free to keep us posting. I will find a solution for your situation.

 

Best regards,
Douglas.