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Forgot pin e no wifi

Hcd
Community Member

I have a Nest Thermostat. I forgot the PIN # and my wifi changed. I am not  able  to control in the app because it say that the thermostat is off line. How can I unlock the thermostat without tbe PIN or the App (no wifi)?

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey there,

 

Sorry for the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps for when the device is showing offline. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake