Freezing with Nest cold air

[BCJ17]

We have a nest that will not give us any heat. Our safety temp is off. It’s blowing cold air. Please help we are freezing with two kids

[EdwardT]

Hi BCJ17,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and i have a few questions:

• What type of Nest Thermostat do you have?
• How is your Nest Thermostat wired?
• What is the power reading of your Nest Thermostat? You can find this information by going to Settings > Technical Info > Power.

Thanks,

Edward

[Markjosephp]

Hello folks,

Thanks for the help, Edward.

@BCJ17, I'm just checking in to make sure that you've seen Edward's response. Please let us know if you have any additional questions or concerns.

Best,

Mark

[Markjosephp]

Hello BCJ17,

It has been a few days since the last reply, and I am going to lock the thread in 24 hours If you have any questions, please feel free to create a new post.

Best regards,

Mark