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Frozen download screen

Community Member

Please help. I have had a replacement thermostat E sent by Google as the first one would not connect to anything and it connected to my WiFi straight away, then I connected my heat link, set everything up, then turned the power back on after putting my heat link on the wall and now my thermostat E just won't connect to my phone like it did before. I have reset several times deleted everything and started again several times and still nothing. Its driving me insane especially as it worked before! Please help.




Community Specialist
Community Specialist

Hi, rossofford101.

Sorry for the late reply, but I wanted to hop in here real quick to see if you still needed any help getting this sorted out. If you still need some help, let me know and I'll be happy to help you troubleshoot things here.


Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.