Frozen thermostat message

[Timberbank26]

My thermostat has a message, “How to save more at home” with a next button. Tapping the button does nothing. The thermostat program is working but the display is not. Thanks. 

[MelbaDT]

Hey Timberbank26, 

Sorry for the delay but thanks for reaching out to the Google Nest Community. 

Do you still need help with this? If yes, what type of Nest thermostat do you have? Also, have you tried to force restart your thermostat display? Give it a shot if you've not tried it yet by following the steps here: https://bit.ly/2Ym3hhJ

Keep me posted. 

Best, 

Melba

[MelbaDT]

Hey there, 

How's your Nest thermostat now? Still need help with it?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba