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Gen 2 thermostat loses wifi connection and app goes offline intermittently

Rogerdodger
Community Member

Since just before Xmas, my 2nd Gen thermostat has been intermittently disconnecting then re-connecting to my wifi hub/router and at other times my Nest app shows the thermosts as being Offline, then eventually reconnects itself.

We've had the heating (which is set up for twice a day in schedule) coming on at random times, and also putting room temp up way above limits set.

I have rebooted the wifi hub, done restart on the thermostat settings, reconnect to wifi on thermostat, pretty much everything I ca think of, except factory reset the thermostat. Have a heat link as we are in UK and rebooted that too.

Help!!

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