Gen 3 thermostat not finding wifi

[Mikeinc]

Nest was working fine and connected to wifi for over 3 years. All of a sudden it disconnected and is unable to even find any wifi networks. I even tried standing next to it with my phone providing a hot spot but it didn't see any network. 

I tried restarting my router and cycling the power multiple times, resetting the thermostat, doing a factory reset on the thermostat and disconnecting the thermostat and reconnecting.  Nothing had worked. And now that I did a factory reset I even lost my schedules with no way to reprogram without connectivity. 

I reached out to Google and they only further help they offered since the device was out of warranty was to send me a link to buy a new one. I found this insulting given the device was defective to no fault of my own. Why would I buy another of it lasted just 3 years and they could not help fix? 

Does anyone have any suggestions to fix? Or suggestions on other thermostats o could replace with that is of better quality?

[moralesvicente]

Hey Mikeinc, 

Thanks for reaching out to the Google Nest Community Forum. I’m sorry to hear that your Nest Learning Thermostat 3rd generation is not connecting to your Wi-Fi network. No worries; I’m here to assist you.

I'm grateful for your time and effort in completing these troubleshooting steps described in the post, so let’s explore more options. To gain a clearer understanding of the situation, please provide the following information:

• When did the problem first occur? 
• Does the thermostat display show any error codes or messages? To check that code, go to the options settings, then network.
• Do you only have one Wi-Fi network, or are there others?
• How far away is the thermostat from the router?
• What's the software version of your thermostat?
• What is the battery level of your thermostat? go to settings then tech information and finally power.

Please keep me updated so I can provide you with further assistance.

Best regards,

Daniel

[Mikeinc]

• Problem occurred about 2 weeks ago
• Thermostat shows no error codes
• Wifi plus and extended that shows up as it's own wifi. Both were visible on my phone while standing at the thermostat. Also as I noted in my original post I stood next to the thermostat and turned on my phones mobile Hotspot which the thermostat did not pick up either. 
• About 25'. As noted it was connected for a couple of years without issue. Nothing changed 
• I don't know how to confirm this. Since the issue I also did a factory reset
• No battery issues or low battery

[moralesvicente]

Hey Mikeinc, 

Thank you so much for keeping me updated. I’m sorry to hear the troubled connection is still not resolved.

Please complete the following form. A dedicated specialist will subsequently contact you via email shortly to continue with the assistance. Once you fill out the form, let me know.

Regards, 

Daniel

[Mikeinc]

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