08-13-2023 09:00 PM
When looking at device(s) it is online and operating properly, but Google Home shows both devices as offline. The beauty was supposed to be that I could manage my thermostat from my phone, but if it is always ‘offline’ in the app, that isn’t possible.
I have restarted the app and my phone.
The Google Home app is up to date.
I have restarted my two thermostats.
I have verified my email address.
My Wi-Fi is up and working properly and talking to the devices.
but still they show offline in the app.
please help
renee
08-20-2023 02:07 PM
Hi Ranunculas,
Thanks for reaching out. I'm sorry for the late response. I appreciate all the troubleshooting steps you've already tried. Please try to remove your Nest Thermostat to the Google Home app, then reset your thermostat before adding it to the app. If you have a scheduled temperature set, copy it first before you proceed factory resetting your device.
Reset your thermostat:
Let me know how it goes.
Best,
Jenelyn