Google Nest Defective Message Received

[rehonb55]

I have recently received a message that states it's from Google Support - indicating my google nest is defective and that google will replace the device.  I attempt filling out the form and it states my device is out of warranty.  If it's out of warranty why am I getting a message offering to replace the device?  And if Google will replace it how do I accomplish that.

[zoeuvre]

Hi rehonb55, 

Uh-oh! Have you reached out to our contact support already? If yes, could you help us with the case ID?

I'll look forward to your response. 

Best,

Zoe

[rehonb55]

This is the first time I have reached out.  I have not case ID.

[Jenelyn_O]

Hi there rehonb55,

Chiming in — I'd like to take a closer look at it. Could you please take a screenshot of the message you received in your email and share it with us? Ensure to not include sensitive information like your email to the photo. 

I appreciate the input, Zoe.

Regards,

Jenelyn

[rehonb55]

Here is the screenshot of the message.  

[Jenelyn_O]

Hey rehonb55,

I appreciate you sharing the photo I asked about. We'd like to check for options, please proceed with filling out the form and let me know once done. 

All the best,

Jenelyn

[Jenelyn_O]

Hello rehonb55,

It's me again! I just want to check if you were able to fill out the form. Please let us know if you're done.

Kind regards,

Jenelyn

[EmersonB]

Hey folks,

@rehonb55, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

Thanks for answering, Jenelyn and Zoe.
 
Best,
Emerson