Google Nest Issues

[SimonHawks]

Hi - is there a number in the UK I can call to discuss problems with Google Nest - mine keeps turning the Auto Schedule back on and reverting to old Schedules - it’s wasting energy rather than giving me savings ?

Thanks,

Simon

[David_K]

Your options for this depend on the model of thermostat you have.

Nest Thermostat (2020)
Hold the temperature on the Nest Thermostat - Google Nest Help

Nest  Thermostat E and Nest Learning Thermostat

1. Open the Google Nest app.
2. Select your thermostat.
3. Select the Mode option in the lower left and set the mode to Heat/Cool.
4. Select the Eco option in the lower center and end Eco Temperatures on all thermostats.

If you also want to stop it adjusting based on home/away assist and the auto-schedule features, select the settings icon in the upper right and turn off the Home/Away Assist and Auto-Schedule options.

If you would prefer, here is how to contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select an appropriate option, type a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step" until you see the contact options.
4. Choose to get a call or call or chat with the team as available in your country.