Google Nest Suport

[SPU1]

Hi, some weeks ago I received a code for the TADO thermostat due to the support for my Google Nest shortly coming to an end.

I cannot find the 50% anywhere in my emails and would be grateful if someone could point me in the right direction as to how i might be able to get hold of the code. TIA

[humbertogarcia]

Hi SPU1,

Thanks for posting in the community! I understand you're looking for the 50% discount code for your Tado Smart Thermostat, which you received a few weeks ago due to the end of Google Nest support for your Nest Learning Thermostat. I'm delighted to help you with this.

Here are the steps to find your discount code:

1. Check all email folders (including spam and trash) of the email account linked to your Google Home account and your Nest Learning Thermostat. Look for emails sent from Google Nest.
2. If you can't find the email with the discount code, please fill out this form. The team in charge will then review your discount request and provide you with more information.

We're here to help you through this process. Let me know if you have any questions.

Regards,

Humberto

[SPU1]

Hi, I have completed the form and will await further correspondence from yourselves.

Many thanks

[humbertogarcia]

Hi SPU1,

You're welcome! I hope the steps provided help you successfully recover your 50% discount code for the Tado Smart Thermostat.

Please don't hesitate to let me know if you have further questions. I'm here to assist you.

Regards,

Humberto

[KPD]

Hello

I cannot locate the email with the 50% discount link for a compatible thermostat as I have a generation 2 Nest thermostat which will no longer work in the app from October 2025. Please can you help.

[humbertogarcia]

Hi KPD,

Thanks for participating in this post and for sharing that you're looking for the 50% discount code for a compatible thermostat, which you received due to the end of Google Nest support for your Nest Learning Thermostat. I'm pleased to help you with this.

Please follow these steps to find your discount code:

Check all email folders (including spam and trash) of the email account linked to your Google Home account and your Nest Learning Thermostat. Look for emails sent from Google Nest.
If you can't find the email with the discount code, please fill out this form. The team in charge will then review your discount request and provide you with more information.
We're here to help you through this process. Let me know if you need further assistance.

Regards,

Humberto

[KPD]

Thank you for your reply. I have clicked on the hyperlink "this form" but a form does not open up. It shows pictures of thermostats & I don't know which one I should click on or if this is correct? Please can you advise me. Thanks 

[humbertogarcia]

Hi KPD,

Thank you for confirming that you followed the link! After double-checking it, I found that it is working as expected.

Here are the steps to navigate toward the feedback form and to send it to follow up on your missing discount email:

• Start by checking the help article: "How to tell which Nest thermostat you have."

• Once on that page, tap on your specific thermostat model.

• Next, tap the arrow at the bottom of the screen to proceed.

• Tap "General Feedback." In the text box provided, clearly state that you are unable to find your discount email. Please note: this feedback option is specifically for users who initially received a discount email.

• After entering your feedback, tap the arrow in the bottom right corner to submit and complete the process.

I hope this detailed process helps you to send your report. Please let me know if you need any further assistance; I'm pleased to help.

Regards,

Humberto