Google Nest Thermostat Cooling On and Off and Starting

[rjcasimir]

Hi Everyone,

I've had a Google Nest Thermostat for about a year now and it finally started acting up while we are in the worst heat wave ever. I pretty much always have it on Cool and set to auto, now it turns on and off quickly, and turns off after a minute without even hitting the desired temperature. The screen also says "Starting" sometimes a countdown from 2 minutes. I already tried restarting, turning my power breakers on and off, changing out the battery, and finally resetting and the problem is still happening. I live in an Apartment with my wife and 2 toddlers. Hope someone can help please. 

[angelblackhart]

My partner and I are having the same issue, I wish I could help, but I want you to know you aren't alone

[EdwardT]

Hi folks,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have? 
• How is your Nest Thermostat wired?
• What is the power reading of your Nest Thermostat? You could find this information by going to Settings > Technical Info > Power.

Thanks,

Edward

[angelblackhart]

Is there a way I can reach out to you directly? I don’t want to blow up this individuals email with replies lol

[EdwardT]

Hi angelblackhart,

Thanks for the response. You could click on this link to reach out to our support team.

Thanks,

Edward

[JenniferV]

Hello there,

angelblackhart, were you able to get in touch with our support team? Still need help?

rjcasimir, how's it going? Still need help?

Thanks for the help here, Edward.

Regards,

Jennifer

[JenniferV]

Hey folks,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer