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Nest Thermostats

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4685 Views
  • 0 replies
  • 5 kudos

Lock Case Installation

Hi,I am going to install a lock case on my Nest Thermostat. Because I have to disconnect the wires to feed through the back of the case, do I have to reset the thermostat after I reconnect the wires? Thank you

Mike-Y by • Community Member
  • 190 Views
  • 3 replies
  • 0 kudos

Nest Eco mode

I understand the Eco mode for heating and how it steps back the temperature to a preset temperature when motion is not detected. So if my thermostat is set for 68 degrees with an Ecoset of 65 degrees, it will set back the temperature when motion is n...

Hkretsch by • Community Member
  • 292 Views
  • 3 replies
  • 0 kudos

3 Yr Old Nest - Unable to reconnect to Wifi

I have my nest connected to the wifi for about 2 years. However, within the last year, it disconnected and I have not been able to reconnect it. I'm thinking about going with a different brand. I've reset the device, restarted my router, etc., nothin...

sgross97 by • Community Member
  • 191 Views
  • 3 replies
  • 0 kudos

Heat Link defective

Hi guys,I've been using my google nest for almost 2,5 yrs now, happy about the ease of use, but all of a sudden the heat-link broke.The power cable has not changed in 2 yrs, measuring 235V, but no lights on the heat link.I noticed the problem on the ...

Stoffel by • Community Member
  • 163 Views
  • 2 replies
  • 0 kudos

Nest heat link

Hi,Was wondering if someone could help me please?I have nest thermostat and heat link to control our hot water. All seems to be connected correctly, no warning/fault messages. All lights on heat link seem to be fine (solid green) and have tried a com...

Yeldog by • Community Member
  • 110 Views
  • 0 replies
  • 0 kudos

C Wire Requirements

Hello everyone - Can anyone explain why my new Nest Thermostat requires a 'C' Wire, but the older Nest Learning Thermostat does not require this? They are both connected to the same heating system for radiant floor heating ONLY.Thank you,

timr1 by • Community Member
  • 4888 Views
  • 6 replies
  • 0 kudos

A tale of two Nest thermostats, the Nest app, and the Home app

So, this is almost certain to repeat a billion questions already asked, but the answers and solutions on offer are so varied, so diffuse, and so uncertain that I figured I'd just as well add to the storm, in the hope that Google would sort it out som...

trzjr by • Community Member
  • 144 Views
  • 1 replies
  • 1 kudos

Heating even when thermostat is off

My thermostat is set to off, but the heating is still running at around 23°c no matter what I do the temperature won't change, tried resetting the thermostat and checking for updates but nothing changes, just is constantly heating the radiators

Phantom hot water boosts

Hello, and thanks for reading my first post.I have an odd issue, my heating is currently set to off, and the hotwater is set to run for 30 mins at 18:00 everyday. I've had the odd alert from a ring camera that has the boiler flue in frame to show the...

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