Google Nest Thermostat no longer clicks into wall, broken hinge!

[raj_i]

My nest keeps falling off the wall as one of the 4 hooks, that *clicks* the device into place, is broken.

where can I buy replacement parts?

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay. Could you please take a photo of it and share it with us? 

Best,

Jenelyn

[Jenelyn_O]

Hi raj_i,

It's me again! I just want to check if you managed to see the response above. Please provide the needed information, as it will help us to move forward.

Thanks,

Jenelyn

[Jenelyn_O]

Hey raj_i,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn

[raj_i]

Hi

Sorry, I totally missed your responses.

please see this pic: https://imgur.com/a/29a5sO6

Note how the top hook is broken.

[raj_i]

surprisingly poor quality for a google product. it keeps falling off the wall now with the slightest brush. I'm sure the screen will crack any day now too

[Jenelyn_O]

Hey raj_i,

Thanks for sending us the photo. We'd like to check for any option. Please fill out this form and let me know once you're done. 

Best,

Jenelyn

[raj_i]

done, thanks

[Jenelyn_O]

Hi there,

I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Thanks,

Jenelyn