Google Nest Thermostat

[Am11]

hi 

my google Nest Thermostat is not connecting to the WIFI. we have bought two thermostat and one is working perfectly fine and the other one have issues and its show W5 error. we have try all suggested option which are available on system but unable to connect. 

[listairee]

Hello @Am11,

Thanks for reaching out. Have you tried restarting your Nest thermostat? You can follow the guide here to get that going. If you have and are still experiencing issues, please reach out to the Support team here.

Hope that helps! 🙂

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay. I just want to check if you were able to visit the link provided above. Does your Nest Thermostat still show the W5 code?

I appreciate your help, @listairee.

Best,
Jenelyn

[Jenelyn_O]

Hello there,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[EmersonB]

Hello everyone,

@Am11, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, listairee and Jenelyn.

Regards,
Emerson