Google Nest heatlink link dead

[Pieteraida]

Dear Google,

I’m a big fan of your products, but unfortunately, my Heat Link stopped working yesterday.

Is it possible to get a replacement? You can access my system if needed, but it’s crucial for my family that our heating system is functioning properly. I’d really appreciate it if we could resolve this as soon as possible.

Best regards,
Pieter

[Guarcax]

Hi there!

Thanks for posting on the community. 
I’m sorry for the inconvenience that you are having with your Heat link and your Nest Thermostat. In order to receive further assistance, please fill out this form with all the necessary information, like the thread title or link and your username in the community. Once you've completed the form, let me know. Someone from my team will contact you shortly to help.

Keep me posted.

Best regards,

Daniel.

[SoriaD_]

Hello again @Pieteraida

We haven’t seen your form submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best regards,

Douglas.

[Pieteraida]

yes Douglas its been fixed through the chat. Amazing services