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Google Nest support no answer

Community Member

My nest e thermostat stopped finding any WiFi network. Got chat support and the support girl restored it to default settings losing all configuration and Nest app never found the thermostat again to make it work. The thermostat is under warranty but the incident has been escalated during one week with no update and all answers are: it will be handled asap, we are very sorry.

Currently thermostat is dead and heating can only be handled manually on/off from heatlink. Before support restored it to defaults, at least it was working without WiFi.

Case number is: [Cases Id 7-7226000033317]

I would appreciate any help with the case.



Community Specialist
Community Specialist

Thanks for reaching out to us here @Pilar . I am sorry to hear you have not heard back from my colleagues yet. I see your case was escalated but not yet reviewed by my colleagues. I will make a note on the case to chase up with them and keep an eye on it until they get back to you to make sure it gets going. 

Community Specialist
Community Specialist

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted.

Community Specialist
Community Specialist

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.