Hi, my nest will not stay charged long enough to reconnect to Wi-Fi. They charge only last longer than five minutes. What do you suggest that I do this is the first time I had to charge it and now it won't stay charged.
I'm sorry to hear that you're having an issue with your Nest Thermostat that won't hold its charge. I'd be happy to take a look at this for you.
Your thermostat appears to be draining its battery due to the low power it receives or Wi-Fi connection issue. Could you help me gather its power readings in the Technical Info settings? Check for any wiring reports or alerts in the settings that may help us see what could be the possible cause. Also, does it have a C-wire installed?
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.
