Google Nest

[Daanhof]

The heatlink for the Google Nest V3 is not starting. When I connect the power supply form the USB connector then I have an orange light.

The Google Nest is from 28 december 2019. 

What can I do? Now it is not working and gives no signal

[AlexD · Accepted solution]

Thanks for reaching out to us @Daanhof . I am sorry to hear you are facing difficulties with your thermostat and I would be happy to try and assist. 

If you haven't already, check the breakers and switches at the location, to make sure nothing has tripped. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.

If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after, when you press the button on it.

Do make sure to disconnect the USB power before doing so.  
 

[Paul_R · Accepted solution]

Hi there, just checking in. Have you seen the message from my colleague?

[AlexD · Accepted solution]

Thanks for reaching out to us @Daanhof . I am sorry to hear you are facing difficulties with your thermostat and I would be happy to try and assist. 

If you haven't already, check the breakers and switches at the location, to make sure nothing has tripped. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.

If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after, when you press the button on it.

Do make sure to disconnect the USB power before doing so.  
 

[Paul_R · Accepted solution]

Hi there, just checking in. Have you seen the message from my colleague?

[OannaCG · Accepted solution]

Hey there, since we haven't heard from you for a couple of days, we'll close this conversation for now. If you still need help, let us know so we can continue. Thanks!