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Google Thermostat not compatible with Nest OR Home app?!

TimRose
Community Member

The thermostat flashes to install using Home. When I use Home, it says I actually have to use Nest. When I use Nest, it says the product code isn’t right or something. This makes no sense and is not easy to install at all, and I’m a computer person. 

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey TimRose,

 

Apologies for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey TimRose,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Eric_B
Community Specialist
Community Specialist

Hey TimRose,
It looks like we haven't heard back from you so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day!
Eric