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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4545 Views
  • 0 replies
  • 5 kudos

Fan keeps running when furnace temp is reached

I have a 3rd Gen Nest Learning thermostat. When the heat reaches its desired temperature, the furnace turns off, but the fan keeps running. Does my wiring look right? Thankshttps://ibb.co/6Z0BqCy

PoorSAP by Community Member
  • 145 Views
  • 2 replies
  • 0 kudos

Nest Heat Link stopped working

Hi There,My heat link has stopped working from out of nowhere. It’s 3years old and doesn’t respond on anything. He’s receiving 230V. How can we fix this problem? please help! Cheers gr. Bas Vink

Heat not working

My system says heating on the display. I can hear the system running, but no hot air is blowing out.

Batesfam by Community Member
  • 113 Views
  • 1 replies
  • 0 kudos

Manage Sensors on iOS Freezes Nest App

When I select the Manage Sensors command for a particular Nest Learning Thermostat on my iPhone 13 Pro, the entire Nest App freezes completely. I first reported this last January (almost a year ago), and many other users said they have the same probl...

normkelly by Community Member
  • 80 Views
  • 1 replies
  • 0 kudos

Google Nest compatibility

My current thermostat has the wiring as shown. Nest Thermostat instructions indicate that it’s not compatible with my current wiring. As I purchased the Nest Thermostat through a Duke Energy promotion, my preliminary investigation found that with a N...

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JDM1 by Community Member
  • 80 Views
  • 1 replies
  • 0 kudos

Nest Learning Thermostat heat will not turn off

It has been installed for about a year and half and I have had the issues a couple of times where the heat does not turn off after the temp is reached. It seems to mainly happen when first going from AC to heat. I would have to turn off the breaker a...

zavius by Community Member
  • 85 Views
  • 1 replies
  • 0 kudos

Got replaced with a refurbished unit.

My first thermostat got a W5 error and so I contacted support and got a replacement. Turns out, the replacement is a refurbished unit and won't turn on when connected to my backplate. I contacted support and whoever helped me did not understand anyth...

Archie12 by Community Member
  • 248 Views
  • 5 replies
  • 0 kudos
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