Google continues trying to deny my VALID Nest Pro warranty

[tomc87]

Hello, I recently submitted a ticket to Google support because my Nest was having hardware issues. I bought the Learning Nest Gen 3 June 2022 from Best Buy and had it installed by a Nest Pro but as of late November 2024 the screen started working only intermittently and the Nest was not connecting to wifi whatsoever. After contacting Google support and going through all troubleshooting steps, the Nest was still malfunctioning. I've contacted Google Support several times to get the device replaced since it is still under the 3 year Pro warranty but Google keeps refusing to provide a replacement and said the warranty has expired. Where I live it is -20 celcius and despite treating every Google agent with respect the last agent decided to just disconnect from the conversation. Can anyone help me with this?

Case 0-757100003797

[kcruzgonzalez]

Hi tomc87,

Thank you for posting in the community. I'm sorry to hear that you're experiencing issues with the warranty of your Nest Learning Thermostat 3rd Gen. I understand how frustrating this can be. I'm here to help.

Based on the information you have provided us, taking into consideration that you already have a case assigned, my team will be following up with you by email to continue helping you and find a solution to your problem. We are aware of the situation you are going through, and we will try to help you as soon as possible.

Let me know if you have any further questions.

Regards,

Kevin

[tomc87]

Hey Kevin, no one has contacted me it’s been a month and we’re about to have a severe storm in Canada. Can you please help me process a warranty exchange ASAP?