11-18-2021 11:28 AM
They're issuing a replacement, but I'm not sure if I only need to send the device back, or if I should take the backing plate and hardware out of my wall?
I'm hoping I can just pop the thermostat off and mail that.
11-19-2021 06:28 AM
As far as I'm aware you don't need to return the backplate plate and mounts, but I would double check this with the support agent.