Google nest for thermostat is horrible

[Bjbjazz]

My phone app for my nest thermostat stopped connecting. The people who installed it came and tried to fix it and I have spent hours and hours on the phone with Google tech-support. No one has been able to help. Finally, after numerous emails, they connected me to a high-level tech-support person last Tuesday. He said don't worry he's going to take care of it and will contact me within 48 hours. It's been a week. I've got no Communication from anyone. I am so frustrated. Does anybody have any idea how to contact Google nest and file a complaint and get some kind of help. This has been going on for six weeks now with no help.

[Patrick_Caezza]

@Bjbjazz 

Do you happen to have a picture of how the original thermostat was wired? If you do, can you post it here?

Post a picture of how the Nest is wired.

If the camera icon isn't present yet, you can use the imgur.com upload site and post the link it provides here.