Google nest thermostat replacement label

[Zakiatabish]

I was supposed to receive a return label to send my unworkrkable thermostat in order to get replacement, didn’t receive it yet

[jenniffert]

Hi @Zakiatabish,

Thanks for reaching out here in the community! I'm sorry to hear that you didn't receive the return shipping labels yet. I'd be happy to help!

To better assist you, would you mind sharing your case number?

Please keep me posted.

Best regards,

Jenniffer

[Zakiatabish]

i called to discuss my issue regarding my thermostat not working, I was told that i would receive the return label so i can send the not working nest to receive a replacement. but i never received the label. 

[jenniffert]

Hi @Zakiatabish,

Thank you for the information and insights. I understand how inconvenient it can be.

I'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.

Please keep me posted.

Best regards,

Jenniffer