Google nest thermostat

[Pluplu]

Hi I have a house that has an existing google nest thermostat. When I tried to adjust it it went to a screen that says continue on Google home app. When I try to add it to me home app it says that I have to contact the owner. This is impossible I dont have their contact info and I tried to get ahold of the real estate agent with no luck as well. What can i do?

[David_K]

First thing to do is factory reset the thermostat:
Restart or reset a Nest thermostat - Google Nest Help

Then you should be able to go ahead with setup with your account.

[Pluplu]

It wont allow me to due a factory reset. It is stuck on the message to continue with home app

[David_K]

I’m that case, try these steps first:

1. Pull your thermostat off its base.
2. Remove both AAA batteries.
3. Replace the batteries and press your thermostat onto the base until it clicks into place. 
4. Your thermostat will take a few moments to turn on and restart.

[Pluplu]

I tried removing the batteries as soon as I replace them the screen comes up with same message "continue on home app"

[David_K]

Appreciate you trying those steps. I've asked a specialist to review this topic and advise on next steps.

[seroozaza]

Tabii 

[Pluplu]

What does tabii mean

[Markjosephp]

Hi there,

I wanted to stop by and see how I could help.

Thanks for sharing some steps, @David_K.

@Pluplu, I appreciate all the steps you've taken. Please make sure that you're using the Google Home app and that you are signed in with your preferred email address to be associated with your Nest Thermostat. Once verified, proceed by adding it to the app by scanning the QR code at the back of the thermostat display. Check out this article with the setup steps and let us know how it goes.

Regards,
Mark

[Markjosephp]

Hi Pluplu,

I'm checking back in — how's it going? Still need our help?

Regards,

Mark

[Jenelyn_O]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

I appreciate your help, @David_K and Mark.

Best,

Jenelyn