Google support never helpful

[Sirbillmcneal]

The google support staff does not help. I’ve had the run around for almost a year now and still can’t get help. Google is a terrible company.

[Markjosephp]

Hello Sirbillmcneal,

Thanks for reaching out, and I'm sorry if you have to go through this. We'd like you to have a better experience.

I'd be happy to take a look into this for you. Do you mind me asking you to tell us what's happening?

I'll look forward to your response.

Best regards,

Mark

[Sirbillmcneal]

Are you serious? I have hours and hours of contact with google and every hour I was lied to constantly. 

[Sirbillmcneal]

I don’t feel I should relive terrible events made by google employees when you could look it up. If doing your job is too much to ask maybe you shouldn’t be on this thread. I’m done with speaking to you liars.

[Jake]

Hey Sirbillmcneal,

I am sorry to hear about the terrible experience you are having. I know this is not the most ideal situation. I would be happy to take a closer look at the issue and trouble you are having. Do you mind me asking if you have a case ID we can use to review the issue? Please let us know, so we can review further.

Best regards,

Jake

[Jake]

Hey Sirbillmcneal,

I wanted to follow up with you. Please let me know if you are able to provide us with a case ID as I would be happy to take a closer look.

Best regards,

Jake

[Sirbillmcneal]

I have over a hundred case id’s

[Jake]

Hey Sirbillmcneal,

I would be happy to review your case. Do you mind providing me with the most recent case ID?

Best regards,

Jake

[Sirbillmcneal]

I don’t share personal info on public forums 

[Jake]

Hey there,

I am sorry for any confusion. We would just need the case ID to review the trouble further. If you are unable to provide that to us, I would recommend contacting our support team for further help.

Best regards,

Jake

[Jhonleanmel]

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[Sirbillmcneal · Accepted solution]

The support team is who I have the problem with. When I ask to speak to a supervisor or manager I get told there’s no one I can create a complaint with.

[Sirbillmcneal]

?????

[Sirbillmcneal]

Y’all really don’t know what you are doing