Google wants me to send in my bad thermostat and not have hea…then they will send me a new device

[Dannym]

Nest thermostat folks want me to send in my defective device while I have no heat and when they get it they will send me a new device does this seem to make any sense

[Jockster]

If it makes you feel any better I ended up buying a brand new Thermostat E as things were taking so long via Google!  I needed a new base but you can’t actually buy parts so I had the privilege of paying £140 for an entire new system.

Good luck!

[Houptee]

Usually they offer to charge your card for full price of the Nest, then ship out the item, when they receive your warranty unit they refund the charge.

Did you ask about that option?

Also it is always best to keep your original thermostat to reinstall in an emergency, or you can buy a simple heat only or heat cool thermostat for under 20 bucks at a local store.

[aatienza]

Hey folks,

Dannym, I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you fill out this form and let us know once you're done?

I appreciate the help, Jockster and Houptee.

Thanks,

Archie

[EdwardT]

Hi folks,

I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist.

Thanks,

Edward

[Jhonleanmel]

Hi there, 

I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Best,
Mel

[Jake]

Hey there,

 I wanted to check in, and let you know that I will be locking the thread in 24 hours

Best regards,

Jake