Got a new phone and can no longer sign in to Nest - password recovery email not sent.

[IanHylands]

I switched from a google phone to an iphone and now I can't sign in to Nest. I still get Nest emails to my email address, but when I enter my email and click "Forgot Password" I never get a reset email. I've tried about 10 times, checked spam and junk, no emails.

I didn't migrate to Google because it won't let me use my G-Suite account to migrate, so I'm stuck with a nest account but can't access it.

Any advice aside from switching to a non-Google thermostat? I'm not willing to create a new email address simply to make a thermostat work.

[MplsCustomer]

@IanHylands 

When you switch from one phone to another, all you SHOULD have to do is to log onto the Google Nest app with the same email address you were using on your old phone. Nothing changes on Google Nest's end. The most common reason for not receiving a password reset email is if you somehow inadvertently try to use an email address different from what you were using before.

I can't explain why you're getting other Nest email but not a password reset email; maybe it's related to using a G-Suite account.

You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[IanHylands]

That's how I assumed it would work. I only have two email addresses that I use (both on the same G-Suite Domain), however interestingly enough I just double checked where my Nest home reports were coming to and it's not actually my email address. They're being sent to "(myemailaddress)@gtempaccount.com" but are somehow being delivered. Not sure what that means.

I'll contact customer service and see what they have to say.

[MplsCustomer]

@IanHylands 

I have no idea what's going on, but a Google search yielded this:

https://support.google.com/accounts/thread/101291544/my-email-has-changed-with-symbols-and-a-gtempac...

[IanHylands]

Thanks for that! I searched and didn't find that earlier. It doesn't really explain my issue, except to maybe point at some other issue. I never had a personal google account with my same email address previous to my G-Suite account, the G-Suite was what I used to set up my email with my personal domain 15 or 20 years ago. I've only ever used that or an alias since. So there is something else going on that I need to figure out. Will contact Google again today.