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H71 Heat link not flashing

Slosher
Community Member

London user, Thermostat showing H71, have followed the community chat to reset the heat link but no flashing lights are shown. Seems the best link is faulty. Can't put heating on or hot water.  Any advice on how to contact Google Support appreciated. 

3 REPLIES 3

CristianC
Community Specialist
Community Specialist

Hey @Slosher,

Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible. Do you have any LEDs on your Heat Link? What about when you press on the Nest button? Can you also send me the case number for your chat with Google Nest support?

CristianC
Community Specialist
Community Specialist

Hello again. Just checking in. Do you still need my help?

CristianC
Community Specialist
Community Specialist

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.